Terms & Conditions

This website is owned and operated by Top Drop Wine Company No. 2 Pty Ltd.

Terms of sale

By accessing or using our website(s), or by ordering any product from us, you are deemed to have read, understood and agreed to the following Terms and Conditions. If you do not agree with any of these Terms, you must not use our website(s) or place orders for any products.

To use our website you must be 18 years of age. You may not order wine, or have wine delivered to anyone, if you or that person are under 18 years of age at the time of ordering. You must confirm your agreement with this explicitly at the time of ordering.

Stock availability

We endeavour to maintain published accurate records of stock at all times. If you order a product and the product is not in stock, we will contact you to offer an alternative product or a full refund of the cost of the product ordered. Refunds will be processed through your provided payment method.

Delivery pre-conditions

Top Drop Wine Company No. 2 Pty Ltd supports the responsible service of alcohol. If you look under the age of 25, you will be asked to present valid photo identification by our delivery courier. If the ID requirement is not met, a card will be left and the parcel taken to the Post Office for collection.

Returns and refund policy

We respect our customers rights under the Australian Consumer Law. We also accept that in rare situations, a product can be faulty, damaged or wrongly described. If you have received damaged items please take a photo and get in contact with us. We will do our best to replace the damaged goods otherwise a refund can be issued.  All returns and exchanges are handled via email at info@palmbeachwineco.com.